Privacy Policy for capacityxp.co

Effective Date: 7.2.2025
Last Updated: 7.2.2025

1. Introduction

Welcome to CapacityXP.co ("we," "our," "us," or the "Company"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website CapacityXP.co (the "Service") and use our services.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information that you voluntarily provide to us:

  • Contact Information: Name, email address, phone number, mailing address

  • Account Information: Username, password, profile information

  • Payment Information: Credit card details, billing address, payment history

  • Communication Data: Messages, feedback, support requests, survey responses

  • Professional Information: Company name, job title, industry, business needs

  • Marketing Preferences: Communication preferences, interests, demographic information

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type and version, operating system, device identifiers

  • Usage Data: Pages visited, time spent on pages, click patterns, referral URLs

  • Location Data: General geographic location based on IP address

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

  • Business Partners: Joint marketing partners, referral sources

  • Service Providers: Payment processors, analytics providers, marketing platforms

  • Social Media Platforms: If you connect your social media accounts

  • Public Sources: Publicly available information for business verification

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Provide, operate, and maintain our services

  • Create and manage your account

  • Process transactions and payments

  • Deliver customer support

  • Fulfill your requests and respond to inquiries

3.2 Communication

  • Send administrative information and service updates

  • Respond to your comments and questions

  • Provide technical support

  • Send marketing communications (with your consent)

  • Conduct surveys and gather feedback

3.3 Business Operations

  • Analyze usage patterns and improve our services

  • Develop new features and functionality

  • Conduct research and analytics

  • Prevent fraud and ensure security

  • Comply with legal obligations

3.4 Marketing and Advertising

  • Personalize your experience

  • Send promotional materials and offers

  • Conduct targeted advertising campaigns

  • Measure advertising effectiveness

  • Build customer profiles for marketing purposes

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

  • Consent: When you have given clear consent for processing

  • Contract: When processing is necessary for contract performance

  • Legal Obligation: When required by law

  • Legitimate Interests: For business operations, fraud prevention, and service improvement

  • Vital Interests: To protect life or physical safety

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Payment processors

  • Cloud hosting providers

  • Email service providers

  • Analytics companies

  • Customer support platforms

  • Marketing automation tools

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.3 Legal Requirements

We may disclose information when required by law:

  • To comply with legal process or court orders

  • To respond to government requests

  • To protect our rights and property

  • To prevent fraud or illegal activities

  • To ensure user safety

5.4 Consent-Based Sharing

We may share information with your explicit consent for specific purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Data transmission and storage encryption

  • Access Controls: Restricted access to personal information

  • Security Monitoring: Regular security assessments and monitoring

  • Employee Training: Staff training on data protection practices

  • Incident Response: Procedures for addressing security breaches

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Specific retention periods vary based on:

  • Account Information: Retained while your account is active plus 7 years after closure

  • Payment Data: Retained for 7 years for accounting and tax purposes

  • Marketing Data: Retained until you opt out or 3 years of inactivity

  • Usage Analytics: Aggregated data retained indefinitely; personal identifiers removed after 2 years

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

  • Access your personal information

  • Update or correct inaccurate data

  • Delete your account and associated data

  • Export your data in a portable format

  • Restrict processing of your information

  • Object to certain processing activities

8.2 Communication Preferences

  • Opt out of marketing emails via unsubscribe links

  • Update communication preferences in your account settings

  • Contact us to modify your preferences

8.3 Cookies and Tracking

  • Adjust browser settings to refuse cookies

  • Use our cookie preference center

  • Opt out of third-party tracking

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by the European Commission

  • Privacy Shield certification (where applicable)

  • Adequacy decisions by relevant authorities

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

11.1 Right to Know

You have the right to request disclosure of:

  • Categories of personal information collected

  • Sources of personal information

  • Business purposes for collection

  • Categories of third parties with whom information is shared

  • Specific pieces of personal information collected

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out

You have the right to opt out of the sale of personal information. We do not sell personal information in the traditional sense, but may share information for advertising purposes.

11.4 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us using the information provided below.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Understand how you use our service

  • Improve functionality

  • Provide targeted advertising

12.1 Types of Cookies

  • Essential Cookies: Necessary for website operation

  • Analytics Cookies: Help us understand website usage

  • Marketing Cookies: Used for advertising and remarketing

  • Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings or our cookie preference center.

13. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party sites or services. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will:

  • Post the updated policy on this page

  • Update the "Last Updated" date

  • Notify you of significant changes via email or website notice

  • Obtain consent for material changes where required by law

15. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

CapacityXP.co
Email: [privacy@capacityxp.co]
Address: [Your Business Address]
Phone: [Your Phone Number]

For GDPR-related inquiries, you may also contact our Data Protection Officer at [dpo@capacityxp.co].

16. Dispute Resolution

If you have concerns about our privacy practices, we encourage you to contact us first. If you are not satisfied with our response, you may:

  • File a complaint with your local data protection authority

  • Seek resolution through binding arbitration (for non-EU residents)

  • Pursue other legal remedies available to you

17. Additional Disclosures

17.1 Data Processing Activities

We process personal information for the following activities:

  • Customer relationship management

  • Order processing and fulfillment

  • Marketing and advertising

  • Website analytics and optimization

  • Fraud prevention and security

  • Legal compliance and record keeping

17.2 Automated Decision Making

We may use automated decision-making processes for:

  • Fraud detection and prevention

  • Risk assessment

  • Personalized recommendations

  • Customer segmentation

You have the right to request human review of automated decisions that significantly affect you.

This Privacy Policy represents our commitment to protecting your privacy and maintaining transparency about our data practices. We regularly review and update our privacy practices to ensure they meet the highest standards of data protection.