Cookie Policy for CapacityXP.co

Last Updated: 7.2.2025
Effective Date: 7.2.2025

What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

At CapacityXP.co ("we," "us," "our"), we use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and serve targeted advertisements.

How We Use Cookies

We use cookies for several purposes:

Essential Website Functionality

• Maintaining your login session

• Remembering your preferences and settings

• Ensuring website security

• Enabling core website features

• Processing transactions and payments

Performance and Analytics

• Understanding how visitors use our website

• Measuring website performance and loading times

• Identifying technical issues and errors

• Analyzing user behavior and traffic patterns

• Improving our website's functionality

Personalization

• Customizing content based on your interests

• Remembering your language and region preferences

• Tailoring your user experience

• Providing relevant product recommendations

• Displaying personalized content

Marketing and Advertising

• Serving relevant advertisements

• Measuring advertising effectiveness

• Retargeting website visitors

• Managing advertising frequency

• Supporting affiliate marketing activities

Types of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be disabled.

Examples:

• Session cookies: Keep you logged in during your visit

• Security cookies: Protect against fraud and security threats

• Load balancing cookies: Distribute website traffic efficiently

• CSRF tokens: Prevent cross-site request forgery attacks

Legal Basis: These cookies are necessary for legitimate interests in providing website functionality.

2. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website.

Examples:

• Google Analytics: Tracks website usage and user behavior

• Hotjar: Records user interactions and heat maps

• Site performance: Monitors loading times and errors

• A/B testing: Compares different versions of web pages

Data Collected:

• Pages visited and time spent on each page

• Click patterns and user navigation paths

• Device and browser information

• Geographic location (general area)

• Referring websites and search terms

Legal Basis: Legitimate interests in improving website performance and user experience.

3. Functional Cookies

These cookies enhance your experience by remembering your preferences.

Examples:

• Language preferences: Remember your selected language

• Theme settings: Save your preferred dark/light mode

• Form data: Remember information you've entered

• Accessibility settings: Store your accessibility preferences

• Chat widgets: Enable live chat functionality

Legal Basis: Legitimate interests in providing personalized user experience.

4. Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure campaign effectiveness.

Examples:

• Google Ads: Track conversions and ad performance

• Facebook Pixel: Enable retargeting and custom audiences

• LinkedIn Insight Tag: Track professional audience engagement

• Affiliate tracking: Credit referrals and commissions

• Email marketing: Track email campaign effectiveness

Data Collected:

• Ad interaction and click-through data

• Conversion tracking information

• Audience demographics and interests

• Cross-device user identification

• Purchase history and behavior

Legal Basis: Consent (where required) or legitimate interests in marketing our services.

Third-Party Cookies

We work with third-party service providers who may set their own cookies on our website:

Analytics Providers

• Google Analytics: Web analytics and reporting

• Google Tag Manager: Tag and code management

• Hotjar: User behavior analytics and feedback

• Mixpanel: Product analytics and user tracking

Advertising Networks

• Google Ads/DoubleClick: Display advertising and remarketing

• Facebook/Meta: Social media advertising and tracking

• LinkedIn: Professional network advertising

• Microsoft Advertising: Search and display advertising

Social Media Platforms

• Facebook Social Plugins: Like buttons and social sharing

• Twitter Widgets: Tweet buttons and embedded content

• LinkedIn Plugins: Professional sharing and connections

• YouTube: Embedded video content

Customer Support

• Intercom/Zendesk: Live chat and support ticketing

• Help Scout: Customer support platform

• Calendly: Appointment scheduling integration

Payment Processing

• Stripe: Payment processing and fraud prevention

• PayPal: Alternative payment processing

• Apple Pay/Google Pay: Mobile payment integration

Cookie Duration

Session Cookies

• Deleted when you close your browser

• Used for essential website functionality

• Temporary and do not persist between visits

Persistent Cookies

• Short-term: 24 hours to 30 days

• Medium-term: 30 days to 1 year

• Long-term: 1-2 years (analytics and preferences)

• Extended: Up to 5 years (for some advertising cookies)

Specific cookie durations depend on their purpose and the third-party provider's policies.

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

Chrome:

1. Go to Settings → Privacy and security → Cookies and other site data

2. Choose your preferred cookie settings

3. Manage exceptions for specific sites

Firefox:

1. Go to Options → Privacy & Security

2. Under Cookies and Site Data, choose your settings

3. Manage individual site permissions

Safari:

1. Go to Preferences → Privacy

2. Choose your cookie and tracking prevention settings

3. Manage website-specific settings

Edge:

1. Go to Settings → Cookies and site permissions

2. Choose your cookie settings

3. Manage site-specific permissions

Our Cookie Preference Center

We provide a cookie preference center where you can:

• View all cookies used on our website

• Accept or reject different categories of cookies

• Update your preferences at any time

• Learn more about specific cookies and their purposes

Access the preference center:

• Click the "Cookie Settings" link in our website footer

• Look for the cookie banner on your first visit

• Contact us to update your preferences

Opt-Out Links

You can opt out of specific third-party cookies:

Analytics:

• Google Analytics Opt-out

• Hotjar Opt-out

Advertising:

• Google Ads Settings

• Facebook Ad Preferences

• Network Advertising Initiative

• Digital Advertising Alliance

Impact of Disabling Cookies

Essential Cookies

Disabling essential cookies may result in:

• Inability to log into your account

• Loss of shopping cart contents

• Reduced website security

• Basic functionality not working properly

Analytics Cookies

Disabling analytics cookies may result in:

• Less relevant website improvements

• Reduced ability to troubleshoot issues

• Generic rather than personalized content

• Limited insight into user preferences

Marketing Cookies

Disabling marketing cookies may result in:

• Less relevant advertisements

• Repeated ads you've already seen

• Generic rather than targeted content

• Inability to track affiliate referrals

Legal Basis for Cookie Processing

GDPR Compliance (EU Users)

• Consent: Required for non-essential cookies

• Legitimate Interest: For essential functionality and some analytics

• Contract: For cookies necessary to provide requested services

CCPA Compliance (California Users)

• Cookies may constitute "personal information" under CCPA

• You have the right to know what information is collected

• You can opt out of the "sale" of personal information

• We do not discriminate against users who exercise privacy rights

Other Jurisdictions

We comply with applicable cookie and privacy laws in all jurisdictions where we operate.

Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children through cookies. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Data Security

We implement appropriate security measures to protect information collected through cookies:

• Encryption of sensitive cookie data

• Secure transmission protocols (HTTPS)

• Regular security assessments

• Access controls and authentication

• Data minimization practices

International Data Transfers

Some third-party cookie providers may transfer data internationally. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses

• Adequacy decisions by relevant authorities

• Privacy Shield certification (where applicable)

• Other approved transfer mechanisms

Updates to This Cookie Policy

We may update this Cookie Policy to reflect:

• Changes in our cookie usage

• New third-party integrations

• Legal or regulatory requirements

• Improvements to our privacy practices

We will notify you of significant changes through:

• Website banner or notice

• Email notification (if subscribed)

• Updated "Last Modified" date

• Social media announcements

Your Rights

Depending on your location, you may have the following rights:

Access and Information

• Know what cookies are placed on your device

• Understand how your data is processed

• Access information about third-party partners

Control and Choice

• Accept or reject non-essential cookies

• Change your cookie preferences at any time

• Opt out of targeted advertising

• Delete cookies from your browser

Withdrawal of Consent

• Withdraw consent for cookie processing

• Update your preferences in our cookie center

• Contact us to exercise your rights

Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

CapacityXP.co
Email: [privacy@capacityxp.co]
Privacy Officer: [privacy-officer@capacityxp.co]
Address: [Your Business Address]
Phone: [Your Phone Number]

Specific Cookie Details

Current Cookies in Use

Essential Cookies:

Analytics Cookies:

Marketing Cookies:

Note: This table is updated regularly. For the most current list, please check our cookie preference center.

Effective Date

This Cookie Policy is effective as of the date listed at the top of this document. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Remember: You have control over your cookie preferences. We respect your privacy choices and are committed to transparency in our data practices.